Because every single product is one of a kind, it's normal that the item can be slightly different from the image shown here, (especially in colors that seen on a screen, can appear more brilliant).

Please for color and dimension refer to the product description to avoid any mistake during the purchase process.

 

Returns:

To avoid any issues, We check every single items before send them to garantee the quality and the high standard of our Company.Once the parcel is sent we are not responsible for any damaged pursue from the courier.

Our policy lasts 15 days. If 15 days have gone since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be UNUSED, UNMOUNTED ON A WATCH and in the same condition that you received it. (DO NOT mount your strap on a watch if you have any problem with. We don't refund even if you had mounted the straps only for a couple of second.

Just a small period of wear will crease or mark the italian leather and we will not be in a position to refund you, even for minor marks as we are unable to place the strap back into stock for re-sale.

(WE WILL SIMPLY NOT BE ABLE TO REFUND LEATHER STRAPS THAT HAVE BEEN MOUNTED).

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 19tendesign@gmail.com

 

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable):

We only replace items if they are defective or damaged.

we checked every single item before send it to be sure that you receive your product free of defect.

If you need to exchange it for the same item, send us an email at 19tendesign@gmail.com

 

Shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.